Sydney, AU / ANZ Remote
Solutions Specialist
Join one of the fastest-growing tech companies, and industry-leading products behind ‘online fundraising’ in the impact sector, enabling thousands of the world's most loved charities to raise money and deliver change for good.
We’re an ambitious bunch with big goals. Over 8 years we’ve grown to support more than 1000+ charities internationally, with a current team of 100+ passionate fundraising software professionals across 4 global offices (Australia, NZ, UK, USA). We act as one global team and have a great culture with a load of benefits (health and well-being, work-from-anywhere policies, bonus leave days and more).
We’re looking for a smart, ambitious and down-to-earth team member to join us on our next stage of growth. If you’re looking for a role that will give you total freedom to grow, challenge you to achieve incredible things, and if you’re not afraid to step into the unknown - then you’re already halfway there.
The Opportunity:
Like to build and produce websites? Make sites work, function and look good? Enjoy problem-solving? Interested in supporting the people at charities who do go, do even better? Join the Funraisin team as a Solutions Specialist and your primary objective will be to support the delivery of optimal solutions for our charity clients. You'll become an expert in our platform and work closely with our wider professional services and customer success teams to build dynamic project implementations, provide timely and accurate support to client queries and assist with onboarding new clients to the Funraisin product.
We think you'll be successful if you:
- Have a strong understanding of content management systems (CMS’s) and web technologies including HTML, JS & CSS
- Are technically minded, with some experience/understanding of different areas of digital (for example Google Analytics, User Experience, frontend development, web design, etc)
- Have a keen design eye for the visual display of content on websites and (whilst not needing to be a designer) are confident is using page builders to set up great looking web pages
- Have experience with SQL queries (not an expert but some experience and be willing to learn)
- Have great time management
- Have excellent communication skills and are proactive in updating team members on the status of your workload
- Are confident working on a variety of customer projects & queries at any one time and confident in knowing when to escalate an issue
- Have experience in using bug tracking software (eg Bugherd, Jira)
- Are highly detailed orientated & comfortable writing detailed handover points on any project or specific issue when escalating to a senior team member
- Have excellent English writing skills when communicating both internally and externally
- Have a positive personality, a desire to learn new things and are proactive and excited to play a key role in your team
We offer:
- Flexible working hours and conditions
- Health and wellness benefits
- Bonus leave days
- Career growth planning
- A vibrant workplace with regular social activities and easy access to public transport
- Opportunity to join one of the fastest-growing tech startups in the impact sector
